Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you

("you," "your," or "Customer") and Factual Soft Company LLC ("Factual Soft," "we," "us," or "our"),

governing your access to and use of the Rapid Lens platform (Rapid BI Catalog™, RapidDox™ for Tableau, RapidDox™ for Power BI, and Rapid Hub™), including our

website at https://rapidlens.com,

cloud-based applications, desktop software, APIs, and all related services (collectively, the

Service").

By creating an account, subscribing to a plan, or otherwise accessing or using the

Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our

Privacy Policy, and our Acceptable Use Policy.

If you are entering into these Terms on behalf of an organization, you represent that you have

authority to bind that organization.

If you do not agree to these Terms, you may not access or use the Service.

Rapid BI Catalog is a metadata management platform that provides impact analysis,

visual data lineage, and automated documentation for business intelligence environments, with a

current focus on Tableau Server and Tableau Cloud deployments. The Service connects to your Tableau

environment via secure REST API and XML metadata parsing to analyze workbook structures and deliver

governance insights.

We reserve the right to modify, update, or discontinue any feature of the Service at

any time. We will provide reasonable advance notice of any material changes that may affect your use

of the Service.

To access the Service, you must create an account and provide accurate, complete, and

current registration information. You are responsible for maintaining the confidentiality of your

account credentials and for all activities that occur under your account.

You agree to:

Provide truthful and complete information during registration

Keep your account credentials secure and not share them with unauthorized parties

Notify us immediately of any unauthorized use of your account

Ensure that any users you authorize to access the Service under your account comply with these

Terms

We reserve the right to suspend or terminate accounts that violate these Terms or that

we reasonably believe are being used fraudulently.

Plans & Pricing

The Service is offered under various subscription plans as described on our Website.

We may offer free trial periods, which are subject to the terms specified at the time of enrollment.

Unless otherwise stated, free trials automatically convert to paid subscriptions at the end of the

trial period.

Billing & Renewal

Paid subscriptions are billed in advance on a monthly or annual basis as selected

during enrollment. Subscriptions automatically renew at the end of each billing cycle unless you

cancel before the renewal date. All fees are non-refundable except as expressly stated in these

Terms or required by applicable law.

Taxes

All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You

are responsible for all applicable taxes, except for taxes based on Factual Soft's net income.

Price Changes

We may change our pricing at any time. For existing subscribers, price changes will

take effect at the start of the next billing cycle following at least 30 days' prior written notice.

Ownership

You retain all ownership rights in the data, content, and metadata you upload to or

process through the Service ("Your Data"). These Terms do not grant Factual Soft any ownership

interest in Your Data.

License to Provide Service

You grant Factual Soft a limited, non-exclusive, royalty-free license to access, use,

process, and display Your Data solely as necessary to provide, maintain, and improve the Service in

accordance with your instructions and these Terms.

Data Handling

Rapid BI Catalog processes only Tableau workbook metadata — not your underlying

business data. Metadata uploaded through the Service is stored only temporarily during active

sessions and is automatically deleted upon session completion, unless otherwise specified by your

subscription plan. Please refer to our Privacy

Policy for full details on how we handle your data.

Responsibility

You are solely responsible for the accuracy, quality, and legality of Your Data and

the means by which you acquired it. You represent and warrant that you have all necessary rights and

permissions to upload Your Data to the Service.

You agree not to use the Service to:

Violate any applicable law, regulation, or third-party right

Upload or transmit malicious code, viruses, or any harmful software

Attempt to gain unauthorized access to the Service, other accounts, or related systems

Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the

Service

Use the Service to build a competing product or service

Resell, sublicense, or redistribute the Service without our prior written consent

Interfere with or disrupt the integrity or performance of the Service

Use automated means (bots, scrapers, etc.) to access the Service beyond the APIs we provide

We reserve the right to investigate and take appropriate action against any

violations, including suspension or termination of your account.

The Service, including all software, technology, designs, trademarks, logos,

documentation, and content created by Factual Soft, is and remains the exclusive property of Factual

Soft and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable

license to access and use the Service during your subscription term solely for your internal

business purposes.

All rights not expressly granted herein are reserved by Factual Soft. "Rapid BI

Catalog," "RapidDox," and related product names and logos are trademarks of Factual Soft Company

LLC.

Feedback

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"),

you grant Factual Soft a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and

incorporate such Feedback into the Service without any obligation to you.

Each party agrees to hold the other party's confidential information in strict

confidence and not to disclose it to any third party except as necessary to fulfill its obligations

under these Terms or as required by law. Confidential information includes, but is not limited to,

Your Data, our proprietary technology, pricing information, and business strategies.

This obligation of confidentiality survives termination of these Terms for a period of

three (3) years.

Factual Soft warrants that the Service will perform materially in accordance with its

documentation during your subscription term. If the Service fails to meet this warranty, your

exclusive remedy is for us to use commercially reasonable efforts to correct the non-conformity or,

if we are unable to do so, to terminate your subscription and provide a pro-rata refund of prepaid

fees.

EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS

AVAILABLE." FACTUAL SOFT DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR

OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely

secure, or that any defects will be corrected. No advice or information obtained from Factual Soft

shall create any warranty not expressly stated in these Terms.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FACTUAL

SOFT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT,

INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF

PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE

OF OR INABILITY TO USE THE SERVICE.

FACTUAL SOFT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE

TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO FACTUAL SOFT DURING THE

TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In

such jurisdictions, the limitations above shall apply to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Factual Soft and its affiliates,

officers, directors, employees, and agents from and against any and all claims, damages, losses,

liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related

to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your

violation of any applicable law or third-party right.

By You

You may cancel your subscription at any time through your account settings or by

contacting us through our Website.

Cancellation takes effect at the end of the current billing cycle. No refunds will be issued for

partial billing periods unless required by applicable law.

By Us

We may suspend or terminate your access to the Service immediately if: (a) you breach

any material provision of these Terms; (b) you fail to pay any fees when due; (c) we are required to

do so by law; or (d) we reasonably believe that your continued use poses a risk to the Service,

other users, or third parties.

Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. We will

delete or make inaccessible Your Data within 30 days of termination, unless we are required by law

to retain it. Sections that by their nature should survive termination (including Intellectual

Property, Confidentiality, Warranties & Disclaimers, Limitation of Liability, Indemnification,

and Governing Law) shall survive.

These Terms shall be governed by and construed in accordance with the laws of the

State of Texas, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be

attempted to be resolved through good-faith negotiation between the parties for a period of 30 days.

If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration

administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall take place in Dallas, Texas, and the arbitrator's decision shall be final and

binding.

Notwithstanding the foregoing, either party may seek injunctive or other equitable

relief in any court of competent jurisdiction to prevent the actual or threatened infringement of

its intellectual property rights.

We may revise these Terms from time to time. If we make material changes, we will

provide at least 30 days' prior notice by updating the effective date at the top of this page and,

where appropriate, notifying you through the Service or via email. Your continued use of the Service

after the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Service before the

changes take effect and may cancel your subscription as described in Section 12.

Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any

applicable Order Forms or Statements of Work, constitute the entire agreement between you and

Factual Soft with respect to the Service and supersede all prior or contemporaneous understandings.

Severability

If any provision of these Terms is found to be unenforceable, that provision shall be

modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall

continue in full force and effect.

Waiver

The failure of Factual Soft to enforce any right or provision of these Terms shall not

constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior

written consent. Factual Soft may assign these Terms in connection with a merger, acquisition, or

sale of all or substantially all of its assets.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes

beyond its reasonable control, including but not limited to acts of God, natural disasters,

pandemics, government actions, internet failures, or third-party service outages.

Questions about these Terms?

For questions about these or any Factual Soft terms or policies, please reach out to us:

Website: https://rapidlens.com

Factual Soft Company

LLC