The customer portal lives at app.rapidlens.com. It's a separate website from the RapidDox desktop apps — everything related to your account, your subscriptions, billing, and downloading the latest installers lives here.
Accessing the Portal
Log in at app.rapidlens.com with the email and password you set when purchasing. If two-factor authentication is enabled on your account, you'll be prompted for the 6-digit code from your authenticator app after entering your password.
Forgotten your password? Use the Forgot password link on the login page — the portal emails you a one-time reset link to set a new password.
Portal Layout
Once logged in, the portal has three navigation areas:
- Sidebar — Home, New, and Settings.
- Top header — License & Billing, News, and Support.
- User menu (top-right) — Manage Profile and Sign Out.
The New sidebar entry is where you generate documentation from uploaded files; that workflow is covered in the product pages — see RapidDox overview. Everything else on this page covers the portal's account, billing, and download surface.
Manage Profile
Open Manage Profile from the user menu in the top-right. You can edit:
| Field | Description |
|---|---|
| First Name | Your given name. |
| Last Name | Your family name. |
| Company Name | Your organisation. This value can be used as the default company name on generated documents. |
| Profile Picture | Upload an image to show in the user menu. |
Email Address is shown but read-only — your email is the account identifier and can't be changed from the portal. Contact support@rapiddox.com if you need to change the email on your account.
Change Password
Password changes happen inside Manage Profile. Enter your current password, then your new password. Each field has a show/hide toggle so you can verify what you've typed. The portal enforces these rules on the new password:
- At least one letter
- At least one capital letter
- At least one number
- At least 8 characters
Two-Factor Authentication (2FA)
Two-factor authentication adds a second step to your login: after entering your password, you also enter a 6-digit code from an authenticator app on your phone. Enable or disable 2FA using the toggle in Manage Profile.
When you turn 2FA on, the portal shows you:
- A QR code you scan with an authenticator app (Google Authenticator, Authy, Microsoft Authenticator, etc.).
- The manual secret key as a fallback if you can't scan the QR code.
- A 6-digit verification field to confirm your authenticator is set up correctly.
Enabling 2FA logs you out so the next sign-in enforces the new flow. From then on, every login asks for the 6-digit code in addition to your password.
License & Billing — Overview
The License & Billing tab in the top header is where all subscription and billing activity happens. Each RapidDox product has its own tab:
- RapidDox for Tableau
- RapidDox for Power BI
- Rapid BI Catalog
For each product you've subscribed to, the tab shows:
- Plan name
- Subscription start date
- Subscription expiry date
- Auto-renewal status (active, paused, or off)
Subscription Actions
From each product's tab you can take the following actions:
| Action | What it does |
|---|---|
| Pause | Turns off auto-renewal. Your subscription stays active through the current paid period — see the info card below. |
| Resume | Reactivates a paused subscription. Behaviour depends on timing (see info card below). |
| Cancel | Ends the subscription. Existing invoices and payment history are preserved. |
| Switch plan | Change tier (Standard / Agency / Enterprise) or billing cadence (one-time / monthly / yearly). Mid-cycle changes are prorated. |
| Start a trial | Start a free trial of a RapidDox product you don't yet hold — directly from the portal. |
- Resume before the billing period ends — your subscription continues on its original cycle, with no change to the renewal date.
- Resume after the billing period ends — a new subscription cycle starts from the day you resume, and you're charged the corresponding amount on that date.
Payment Card
Each subscription tab shows the last four digits and expiry of the card on file. You can update it at any time through a secure Edit-card modal. If a renewal payment fails, the portal displays a banner with a one-click path to update your card. If no card is saved, you'll see an Add card prompt so future auto-renewals have a payment method to use.
Coupon Codes
Coupon codes can be applied at checkout — The portal validates the code against the active price and shows the adjusted total before you confirm.
Payment History
The portal keeps a running record of every payment on your account. The payment history table shows:
- Receipt Number
- Payment Date
- Amount
- Product Name
- Plan
- View Receipt — opens the formatted invoice for download or printing
Downloads
Each product tab has its own download section. The portal always serves the latest version, and three platform builds are available per product:
- Windows —
.exeinstaller - macOS Intel — for Intel-based Macs
- macOS Apple Silicon — for Apple Silicon Macs
If your subscription has expired, the download buttons are replaced with a Renew to download message. Renew or reactivate the subscription to restore access.
Global Documentation Defaults (Settings tab)
The Settings entry in the sidebar holds global documentation defaults (such as company name, logo, header, footer, and center footer) that are applied to every document RapidDox generates — unless you override them in the per-document customisation wizard. For the field-by-field customisation wizard, see Customise — Tableau Workbook & Data Source and Customise — Tableau Prep.
News
The News tab surfaces product announcements and release notes. When there's a new item, a modal pops up the next time you log in so you don't miss it.
Support
The Support tab has a form where you can submit a ticket (with screenshots). You can also email support@rapiddox.com directly.
Next Steps
- RapidDox Overview — what RapidDox does and which product is right for you
- RapidDox Desktop App — installing and using the desktop application
- Customise — Tableau Workbook & Data Source — the per-document customisation wizard
- Customise — Tableau Prep — the Prep customisation wizard
- Output Formats — Word, PDF, Excel, HTML, CSV