Password Reset

Reset an Admin password via another Admin in the UI, or via the CLI recovery command when no other Admin is available.

Admin passwordRecoveryCLI reset

Option 1: Reset Via Another Admin (Recommended)

Any Admin user can reset other users' passwords from the User Management page:

  1. Log in to Rapid BI Catalog as an Admin.
  2. Navigate to User Management.
  3. Find the account whose password needs to be reset.
  4. Click the Edit icon and select the option to change the password.

This is the easiest way to recover access when other Admins are available.

Option 2: Admin Recovery via CLI + Customer Portal

If no other Admin is available, the Admin who activated the licence can recover access from the server. This is a signed recovery flow that requires the Customer Portal.

  1. On the server where Rapid BI Catalog is installed, run:
Terminal
bicatalog reset-password -u admin-email@company.com
  1. The CLI prints a Recovery Request Code. Copy it.
  2. Sign in to the Customer Portal at app.rapidlens.com → License & Billing → Rapid BI Catalog, find the machine, click Recover Admin, and paste the request code.
  3. The portal returns a signed Recovery Code. Paste it back at the CLI prompt to authorize the reset, then set the new password.
Scope of CLI recovery
For security, this flow only recovers the original Admin account that activated the licence. Other users are reset by an Admin through User Management.

End Users: Forgot Password

Local users who forget their password can use Forgot password on the login screen. Rapid BI Catalog emails a reset link. SSO users sign in through their Identity Provider and reset their credentials there instead.

Next Steps